About Us:
honeysales was founded in 2021 in Berlin by three business and technology enthusiasts. We are a B2B SaaS solution - to substitute an SDR function by Meeting as a Service - automating end-to-end customer acquisition for businesses worldwide.
We envision a business world where the salesforce focuses on what’s most important - having meaningful interactions with customers. While salespeople help customers develop solutions to their problems, we focus on initiating sales conversations while harnessing the power of data intelligence. We started this year (2023) on the right foot by closing a funding round of 2.5 million EUR.
Our Hive:
We “honeybees” are currently based in Berlin Kreuzberg in a fantastic office on St Oberholz Street near Kottbusser Tor. Our team of 35+ driven and passionate individuals combines the in-depth experience of the B2B sales industry with engineering and product skills gained at top technology scaleups in the fields of FinTech and data applications.
Our experienced Founders and Business Angel-Investor team gained experience in Top-Selling enterprises that have over 25 million EUR of revenue (e.g. Rocket Internet, TruVenturo, COMATCH, Klarna, Banxware, etc).
We are looking for passionate individuals to join our growing team Client Success to help us in our mission of making every sales conversation relevant!
Your daily tasks
Our Client Success team is looking for a working student or part-time Tech Support. In this role you will be responsible for providing end-to-end technical support to clients.
Your scope of responsibility as tech support:
- Assisting clients with any technical questions or issues ranging from onboarding to offboarding. These are resolved via telephone, mail or video call with the client.
- Supporting and setting up CRM and partnership domains to ensure effective usage.
- Build and utilise extensive tool knowledge (such as Woodpecker, Zendesk, GoDaddy, Hubspot etc) to ensure the company’s systems are always in good working order and issues can be resolved quickly.
- Producing support documentation and guidelines to help clients resolve issues.
- Working with other departments to ensure that client issues are resolved quickly and effectively. In particular, find innovative technical support processes that aim to scale current growth.
- Proactively identify and address issues before they become major challenges to the technical integration of our product.
Our requirements
You should have these experiences & qualifications:
- Fluent in German and comfortable with English as our office language
- Ideally some experience with Zendesk
- An affinity for CRM integration
- You are motivated, a proactive team player and have a solution-oriented mindset.
Reasons to choose us as your new employer:
We place a high value on providing equal opportunities for everyone, regardless of their gender, religion, professional background, or personal traits. In addition to an equal opportunity work environment, you will receive:
- The chance to help build this company FROM DAY ONE, working directly with the founding team and C-Level
- Flat hierarchies, a driven international, diverse, and open-minded team - fun to work and collaborate with
- A transparent feedback culture
- Plenty of room to contribute your ideas and successfully participate in our growth
- 30 days annual vacation plus an attractive annual salary
- Open, modern office in Kreuzberg
- 3 days office days - 2 days home office policy, plus 10 days per year where you can flexibly work remotely
- Regular fun team events
#WelcomeToTheHive
Job Type: Part-time
Part-time hours: 20 per week
Pay: 15.00€ - 17.00€ per hour
Language:
- C1 German and C1 English (Required)
Work Location: Hybrid remote in 10997 Berlin
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