English Speaking Customer Service Agent (m/f/d) [Germany]

 

Job Title:

English Speaking Customer Service Agent (m/f/d)

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

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Customer Service Agent (m/f/d) English

Due to our incredible growth, we are looking for customer service representatives (m/f/d) with English language skills to help us create exceptional customer experiences for the largest social media platform in the world.

In our office in Berlin and Homeoffice in Germany, 1950 employees in over 12 languages take over the communication via phone, chat or mail processing with the customers of our client.

Benefits:

• €2,500 gross monthly salary / €30,000* gross annual salary.
• Homeoffice in Germany**
• Attendance bonus €40
• Your work equipment will be provided by us.
• 6 weeks paid training and ongoing coaching - all online.

Responsibility :

• Provide support to advertisers and agencies (SMBs) for various queries generated via different communication channels such as: phone, chat and email
• Provide pre- and post-sales support for all self-service advertising products
• Provide product and tool support to enhance our clients’ experience
• Use tools and systems to identify customers’ issues, addressed in their raised queries
• Escalate the client's problems to the corresponding groups of the resolution
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Maintain high customer satisfaction, while representing a major brand

Experiences :

• Online Advertising Experience is a big plus
• Prior working in service organization is desired
• Excellent written and verbal communication
• Fluent, verbal and written in English (C1)
• Familiarity with social media and you are active on them
• Familiarity with online advertising products/vendors
• Ability to multitask & work under pressure
• Fast learner, diligent worker

Are you passionate about helping others and solving problems? Are you looking for an international, diverse, fresh and fast-growing environment to enhance your career further? Then we would like to hear from you!

• For more details, please contact the TA Team.

**If you are based in Sachsen, Hamburg or Hessen, we are not able to offer this position in Homeoffice. Please visit us for more exiting jobs at our different sites: https://careers.concentrix.com/

For us, it is natural to be an inclusive employer that promotes and values diversity. We live diversity, respect and equal opportunities, irrespective of age, gender identity, sexual orientation, disability, social and national origin, or ethnic and national affiliation. Our cultural guideline "We all contribute and are 1 Concentrix" expresses exactly these values. We want to create a barrier-free environment where everyone can show their full talents.

Location:

Germany, Berlin

Language Requirements:

Time Type:

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