Do you want to join one of the world’s leading jewellery brands and do you want to play a vital role in Pandora´s continued success? Pandora is looking for an experienced Customer Relations Representative (m/f/d) for our EMEA Distribution Center.
In this role, you will be receiving and responding to communications from our Pandora Fans, aka our shoppers. You will work in an international team with colleagues from different parts of the world, all working together for a common purpose. High motivation and a sense of collaboration and empathy are required to develop a positive team climate of engagement and a high-performance culture. In this role, you are expected to provide a class-leading customer service experience in your daily interfaces. With a focus on high productivity and a strong sense of ownership, you will resolve all queries in an efficient and professional manner. As part of the team, you will support in communications with our shoppers to ensure prompt and accurate information sharing to all relevant teams.
MAIN JOB RESPONSIBILITIES
- After a training phase, you will be the first point of contact to handle communications via email and calls
- Deliver proactive customer service, and provide feedback to inquiries within promised response times
- Handle and resolve shoppers' inquiries in a professional manner following established policies in different languages
- Keep up to date with all changes in the markets
- Ability to work independently, while having a strong team ethos with a can-do approach
- Understand the policies and shoppers' needs of the markets you support, and be able to flex these to ensure high customer satisfaction
PROFESSIONAL AND PERSONAL QUALIFICATIONS
- Experience in a customer-facing role would be an advantage – virtual or in-person
- High Motivation and Engagement
- You speak German at a native level and possess fluent verbal and written skills in English. Further language skills are an advantage
- Strong written and verbal communication skills
- Strong customer service orientation
- Resilience against stress and great teamworking skills
- Reliability and a strong Can-Do-Attitude
- You have basic knowledge of MS Office 365
- Working knowledge of Zendesk or Salesforce Service Cloud is desirable
THE REWARD
Our people are an integral part of our success. Our commitment to your career progression is just the start. We offer a competitive rewards package that will convince you. Our generous benefits package includes:
- Fair salary
- Generous employee discount on Pandora product
- Free massage monthly
- Subsidy on HVV Profiticket
- An online bonus platform and discount on Gym Membership
- Parties and incentives throughout the year
- Breakfast and lunch as well as free beverages and seasonal fruits provided daily
- Company pension scheme employer-financed with 4%
- Electric height-adjustable desks
- Bikeleasing
- 40 hours a week with time recording and overtime reduction
If you are interested in this position and you believe you have the relevant skill set then we’d love to hear from you!
Art der Stelle: Vollzeit, Festanstellung
Arbeitszeiten:
- 8-Stunden-Schicht
- Montag bis Freitag
- Tagschicht
Flexible Sprachanforderungen:
- Keine Deutschkenntnisse erforderlich
Arbeitsort: Ein Arbeitsort
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